Gift of Rest Referral & Promotional Programme Terms

Breathe easy, you are home. This page is Part D of the TeaCrest Website Legal, Booking and Privacy Pack (Version 1.0, effective 1 January 2025), read together with Part A — Booking Terms and Conditions, Part B — Guest, Property and Activity Rules and Part C — Privacy and Cookie Policy.

1.Programme purpose and campaign

The TeaCrest "Gift of Rest" programme rewards genuine person-to-person referrals. The first 500 physical cards may use the shared, case-insensitive campaign code TEACRESTFAMILY001. The shared code identifies the campaign only; it does not itself prove eligibility or activate a discount.

2.Required verification

• The recipient must enter the campaign code and provide at least the referrer's full name and WhatsApp number before payment. The WhatsApp number is the primary unique identifier.
• The recipient must provide their own name and WhatsApp number. Referrer and recipient numbers must differ and must be normalised to +254XXXXXXXXX or the relevant international format.
• The referrer must be a verified TeaCrest guest whose qualifying paid visit occurred within the previous 90 days and who was issued or joined the referral programme.
• The recipient must be a first-time TeaCrest guest and must not previously have redeemed a new-guest referral benefit.
• TeaCrest may request reasonable evidence or route a doubtful case to human review without revealing another guest's personal information.

3.Recipient's 10% benefit

• 10% off the eligible TeaCrest-billed subtotal of the first direct booking, capped at KES 3,000 per booking.
• Applies to current TeaCrest-owned accommodation, day visits, farm experiences, traditional meals, farm events, children's tours, photoshoot access, farmhouse day use, catering and other TeaCrest-owned price items shown as eligible at checkout.
• Does not apply to taxes, payment-provider fees, transport, meat or items purchased from third parties, a chef paid directly, external suppliers, damage charges or gratuities.
• One referral or promotional discount per person and booking. It cannot be combined, exchanged for cash, applied retrospectively, split or used for a self-referral.
• The booking must be made within 90 days after the referrer's qualifying TeaCrest visit and remains subject to availability and the standard non-refundable deposit and rescheduling terms.

4.Referrer's 15% return reward

• The reward becomes active only after the referred guest completes the visit and pays in full without refund, chargeback or no-show.
• The reward is linked to the referrer's WhatsApp number, is single-use and non-transferable, gives 15% off one eligible direct return booking, is capped at KES 3,000, and expires six months after activation.
• A referrer may earn a separate standard reward for each completed genuine referral, but may use only one reward per booking. Rewards cannot be combined with another discount.
• TeaCrest may reverse a pending or active reward created by cancellation, refund, chargeback, error, duplicate profile, self-referral, false information or abuse.

5.Ambassador milestones

Completed genuine referrals in a rolling 12-month period may qualify for the following replacement milestone reward. A milestone reward replaces one standard reward; it does not stack with it.

6.Fair use, suspension and changes

TeaCrest may reject or suspend a redemption on reasonable evidence of fraud, code publication, bulk solicitation, fabricated guests, circular referrals, split bookings, duplicate numbers, repeated cancellations or manipulation. Shared payer, address or device information will be flagged for human review rather than automatically rejected because genuine families may share them.

TeaCrest may close or change the programme prospectively for commercial, legal or fraud-control reasons by publishing notice. A valid reward already earned will be honoured until its stated expiry unless it arose from error or abuse. No representation promises income, unlimited rewards or a financial investment return.

7.Referral privacy and communications

Each participant accepts the programme privacy terms in Part C — Privacy and Cookie Policy. TeaCrest may send limited service messages confirming pending, activated, used or expired rewards. General promotional offers require separate marketing consent. The referrer will not receive the referred guest's identity, package or payment details without permission.