Guest, Property, Farm and Activity Rules

Breathe easy, you are home. This page is Part B of the TeaCrest Website Legal, Booking and Privacy Pack (Version 1.0, effective 1 January 2025), read together with Part A — Booking Terms and Conditions, Part C — Privacy and Cookie Policy and Part D — Gift of Rest Referral and Promotional Programme Terms.

1.Farmstead character and guest expectations

TeaCrest is a working farm and highland retreat, not a conventional urban hotel. Guests should expect natural terrain, animals, insects, farm sounds and smells, cool mornings, rain, mud, uneven paths, limited field charging and intermittent mobile or Wi-Fi signal. The farmhouse is a genuine country home for the booked group. These characteristics are part of the experience unless a condition is materially unsafe or materially different from the confirmed description.

2.Safety instructions and TeaCrest authority

• Guests must attend required safety briefings, follow signs and reasonable instructions, stay within authorised areas and use supplied safety equipment.
• TeaCrest may change a route, activity, time or location, or refuse or stop participation, where staff reasonably consider a person unfit, improperly equipped, intoxicated, unsafe, disruptive or likely to endanger themselves, others, animals, crops or property.
• Refusal or removal for a guest's breach does not create a refund or rescheduling right.
• A guest must immediately disclose an incident, injury, missing person, fire, animal escape, damaged safety equipment or hazardous condition.

3.Hiking, forest, waterfall, dam and outdoor risks

Optional hikes and outdoor activities may involve steep inclines, slippery or muddy surfaces, loose stones, branches, undergrowth, cold, rain, sun exposure, insects, pollen, farm machinery, livestock, water bodies, remote areas, physical exertion and delayed access to medical assistance. Falls, strains, cuts, allergic reactions, bites, getting lost, drowning and other serious injury are possible even when reasonable care is taken.

• Wear strong closed shoes with grip, long trousers and weather-appropriate layers. Smooth soles, heels and open footwear are not permitted on forest or steep trails.
• Carry personal medication, water and a charged phone or power bank where advised. Guests with asthma, severe allergy, mobility limitations, heart conditions, pregnancy or other relevant concerns should obtain medical advice and notify TeaCrest before booking or participation.
• No guest may enter water, climb structures, leave the guide, approach wildlife, light a fire or use farm machinery unless expressly authorised and supervised.
• Participation is voluntary. A guest may decline an activity, but declining after booking does not create a refund where the remainder of the confirmed package remains available.

4.Children and vulnerable guests

• A child under 18 must be booked by and remain under the active supervision of a parent or authorised adult guardian. TeaCrest staff and guides do not replace parental supervision unless a separate written childcare service is expressly agreed.
• The supervising adult decides whether a child can safely participate after considering age, footwear, weather, terrain and instructions. TeaCrest may impose age, height or capability limits.
• Children must not enter kitchens, animal pens, water areas, farm machinery zones, fires, steep trails or other restricted areas without express permission and direct supervision.
• TeaCrest will not use an identifiable child's image for marketing without specific verifiable consent from the parent or guardian. Children will not be profiled for direct marketing.

5.Health, allergies, food and accessibility

• Guests must disclose dietary restrictions, serious allergies and accessibility needs early enough for TeaCrest to assess reasonable accommodation. TeaCrest cannot guarantee an allergen-free environment or eliminate cross-contact in a working kitchen and farm.
• Guests remain responsible for carrying prescribed medication and following medical advice. In an emergency, TeaCrest may contact emergency services and the supplied emergency contact and may share necessary health and location information.
• Farm produce, menus and activity flow may change with season, weather and availability. A reasonable substitute of similar character is not a material breach.
• A chef paid directly by the guest is an independent provider unless the confirmation expressly makes the service a TeaCrest service. Menu, payment and allergy arrangements with that chef must be confirmed directly.

6.Property use, conduct and prohibited behaviour

• Use the property only for the confirmed private stay, visit, experience, event or photoshoot. Unapproved events, commercial activity, subletting, ticket sales or excess visitors are prohibited.
• Respect neighbours, staff, other guests, animals, crops and the environment. Excessive noise, harassment, discrimination, threats, violence and indecent or disruptive conduct are prohibited.
• Illegal drugs, unlawful weapons, trafficking, exploitation, criminal activity and unsafe use of fire are prohibited and may be reported to authorities.
• Smoking or vaping is allowed only in an expressly designated outdoor area. Never smoke in bedrooms, buildings, farm stores, animal areas, dry vegetation or forest routes.
• Alcohol may be consumed only lawfully and responsibly by adults. TeaCrest may refuse service or participation to an intoxicated person. Guests bringing alcohol remain responsible for legal compliance and safe conduct.
• Pets require advance written approval and remain under control. Assistance-animal requests will be considered under applicable law and practical farm safety.
• Do not feed, chase, strike, ride or handle an animal except as directed. Do not remove plants, produce, equipment, artefacts or natural material without permission.

7.Occupancy, visitors, keys, damage and additional cleaning

Only registered guests and approved visitors may enter or stay. Occupancy limits, sleeping arrangements and event capacity are safety and licensing conditions and must be observed.

• The Lead Guest must report existing damage promptly and return keys, equipment and loaned items at checkout.
• The group is responsible for reasonable repair, replacement, specialist cleaning, pest treatment or lost-key cost caused by its deliberate, reckless or negligent act, beyond ordinary wear and tear.
• TeaCrest will give an itemised explanation and reasonable evidence before seeking a damage payment. Any pre-authorisation or damage deposit will be disclosed at booking and handled in accordance with payment-provider rules and law.
• TeaCrest may enter accommodation without prior notice in an emergency or immediate safety concern, and otherwise on reasonable notice for essential inspection, repair or agreed service.

8.Security, valuables, vehicles and lost property

• Guests should secure doors and keep money, documents, devices and valuables under their control. TeaCrest does not accept custody unless a written receipt is issued.
• Vehicles and contents are parked at the owner's risk except to the extent loss is caused by TeaCrest's negligence or cannot lawfully be excluded. Follow parking and access directions.
• Found items may be stored for 30 days, then donated, recycled or disposed of. The owner bears reasonable packaging and delivery cost. Perishable, hazardous or unlawful items may be disposed of immediately or handed to authorities.

9.Internet, content and photography by guests

• Internet and mobile coverage are not guaranteed. Do not use TeaCrest networks unlawfully, to infringe rights, introduce malware, harass others or access unauthorised systems.
• Personal photography is welcome if it respects privacy, staff instructions, children and other guests. Drones, professional shoots, commercial production and brand use require prior written approval and may attract a fee.
• A guest owns their content. Tagging TeaCrest or posting publicly does not automatically give TeaCrest a commercial licence. TeaCrest will seek permission before reposting identifiable guest content unless the platform's native sharing function and context clearly authorise that limited share.

10.Emergency response

In an immediate emergency call Kenya emergency services on 999, 112 or 911 where available and alert TeaCrest staff. TeaCrest may provide reasonable first response within staff competence but does not operate a medical facility. The guest remains responsible for medical, evacuation and transport costs unless caused by TeaCrest's actionable breach.